Terms of service
Last updated: May 18, 2026
Terms of Service
This Privacy Policy describes how Nutra-Fruit (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from nutra-fruit.myshopify.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be associated with you.
The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you directly submit to us through our Services may include:
* Contact details including your name, address, phone number, and email address.
* Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
* Account information including your username, password, security questions, and other information used for account security purposes.
* Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.
Certain features of the Services may require you to provide us with certain information directly. Failure to provide this information may prevent you from using or accessing those features.
What Information Do We Collect About Your Use?
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain From Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
* Companies that support our Site and Services, such as Shopify.
* Payment processors that collect payment information (for example, bank account, credit card or debit card details, billing address) in order to process your payment, fulfill your orders, and provide the products or services you requested.
* When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below titled “Third-Party Websites and Links”.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, and facilitating returns and exchanges.
We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use. In this case, Shopify will process your information as described in its own Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS, or postal mail, and showing you advertisements for products or services.
This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.
If you choose to create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other access information.
If you believe your account has been compromised, please contact us immediately.
Communicating With You and Improving the Services
We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to remain responsive, provide efficient services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with Shopify, please visit: https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services, remember your preferences, perform analytics, and better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you may choose to set your browser to remove or reject Cookies. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services or features to function improperly or become unavailable.
Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
* ensure the proper operation of the Site;
* remember your preferences;
* analyze Site usage;
* improve our products, services, and marketing campaigns;
* personalize certain advertisements displayed on third-party platforms.
These technologies may be provided by third-party partners such as Shopify, Google, Meta (Facebook/Instagram), Klaviyo, or other analytics and advertising tools used by Nutra-Fruit.
During your first visit, a consent banner may allow you to accept, refuse, or customize the use of certain non-essential cookies.
You may also modify your browser settings to block certain cookies. However, some features of the Site may no longer function properly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or other reasons subject to this Privacy Policy, including:
Vendors or third parties who perform services on our behalf such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping;
- Business and marketing partners to provide services and advertising;
- When you request or consent to disclosure, such as through social media integrations or product delivery;
- Affiliates or within our corporate group;
- In connection with a business transaction such as a merger or bankruptcy;
- To comply with legal obligations or protect the Services, our rights, and the rights of others.
- We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites we do not control, you should review their privacy and security policies.
We are not responsible for the privacy or security of these websites or the accuracy of the information they contain.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
No security measure is perfect or impenetrable, and we cannot guarantee “absolute security”.
The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Retention of Personal Information
We retain your personal information only for as long as necessary for the purposes described in this Policy, including:
* account management;
* order processing;
* compliance with legal, tax, and regulatory obligations;
* dispute resolution;
* enforcement of agreements.
Generally:
* order and billing data may be retained for up to 7 years to comply with accounting and tax obligations;
* marketing data is retained until consent is withdrawn or after a reasonable period of inactivity;
* customer service requests may be retained to ensure proper service follow-up.
When personal information is no longer required, it is securely deleted, anonymized, or destroyed.
Your Rights
Depending on your place of residence, you may have some or all of the following rights regarding your personal information:
* Right of access;
* Right to deletion;
* Right to correction;
* Right to portability;
* Right to restrict processing;
* Right to withdraw consent;
* Right to appeal;
* Right to manage communication preferences.
You may exercise these rights by contacting us using the contact information below.
In accordance with Quebec’s Law 25, you may also:
* request de-indexing or removal of certain personal information where its dissemination causes serious harm;
* request information regarding suppliers or partners located outside Quebec who may access certain information;
* withdraw your consent to the collection or use of certain personal information, subject to applicable legal obligations.
Complaints
If you have complaints regarding how we process your personal information, please contact us using the contact details below.
International Users
Please note that we may transfer, store, and process your personal information outside your country of residence.
If we transfer personal information outside Europe, we rely on recognized transfer mechanisms such as standard contractual clauses or equivalent safeguards.
Privacy Officer – Law 25
Nutra-Fruit has appointed a Privacy Officer in accordance with Quebec Law 25.
For any questions, access requests, correction requests, withdrawal of consent, or complaints regarding your personal information, you may contact:
Michael Fortin
Privacy Officer
📧 admin@nutra-fruit.com
📞 1-418-687-7704
We will respond to requests within the timeframes required by applicable law.
Protection of Personal Information
We implement reasonable administrative, technical, and physical security measures to protect your personal information against:
* unauthorized access;
* loss;
* theft;
* disclosure;
* copying;
* misuse;
* modification.
Despite these measures, no electronic system or Internet transmission is completely secure, and we cannot guarantee absolute security.